For leaders, intergenerational team members, and the Human Resources professionals who support them.
"It was great having Kay on our campus to do a day-long seminar about Intergenerational Communication. We thought this training would be helpful for both internal and external constituents – and we were right! We are a two-year community college and we serve students of all ages. As a matter of fact, our average age is 27. Between serving students still in high school, right out of high school and adults of all ages, it is extremely important for our staff to be aware of communication differences between the generations. And our faculty, staff and administration is also comprised of individuals from across the generation spectrum – so it is important to be aware of differences within our organization as well."
- Amy Adams, Vice President, Planning and Advancement, Marion Technical College
"I learned how to stop overthinking things, and not put unspoken expectations on every interaction."
Kay Coughlin is CEO and Chief Facilitator of Facilitator on Fire. Facilitator on Fire helps leaders and multi-generational teams demolish barriers and roadblocks, and change mindsets, by offering leadership seminars, coaching and decision-making summits.
In Kay’s work as a leadership coach and facilitator, she has observed a set of common myths and strongly-held beliefs about what others “should” be like based on their age. Yet leaders who want to be future-focused can’t afford to let intergenerational assumptions and miscommunication get in the way of what is possible for their organizations. So, Kay developed her “3 Keys to Great Intergenerational Leadership,” which are: be clear, do not make excuses for people, and model the behavior you want to see. Using these “3 Keys” as a foundation, she helps leaders and business teams learn to listen, strive to understand their colleagues and clients, and achieve the extraordinary, together.
Email Kay Coughlin, CEO: Kay at FacilitatorOnFire.net